Terms and Conditions

Effective Date: 16/02/2026
Last Updated: 16/02/2026

1. About Us

These Terms and Conditions (“Terms”) apply to services provided by:

Tristan Bend, trading as TAB Innovations
Sole Trader, registered in the United Kingdom
Business Address: 4 Woodpecker Close, PO9 2SF
Email: tristan@tabinnovations.com

References to “we”, “us”, or “our” mean TAB Innovations.
References to “Client” mean the business purchasing our services.

2. Services

We provide hospitality automation systems, including but not limited to:

  • Enquiry response automation

  • Booking capture workflows

  • CRM setup and configuration

  • Process automation

  • Ongoing system management (where applicable)

Services are delivered according to the package selected by the Client and outlined in the written proposal or agreement.

We reserve the right to refine or improve system configurations where necessary to maintain performance and compliance.

3. Service Packages & Scope

Each service package has a defined scope.

The Client acknowledges:

  • Services are limited to the features specified in their agreed package.

  • Additional features, integrations, or expansions outside agreed scope may incur additional fees.

  • We are not responsible for third-party system limitations.

4. Onboarding & Setup

Setup fees are payable in advance and are non-refundable once work has commenced.

The Client agrees to:

  • Provide necessary access to systems

  • Supply accurate business information

  • Cooperate in configuration and testing

Delays caused by lack of access or cooperation may extend delivery timelines.

5. Fees & Payment

5.1 Setup Fees

Payable upfront prior to system build.

5.2 Monthly Fees

Monthly recurring fees begin upon system launch or 30 days after onboarding begins (whichever occurs first).

5.3 Payment Terms

  • Payments are due in advance.

  • Late payments may result in system suspension.

  • We reserve the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

All fees are exclusive of VAT unless otherwise stated.

6. Minimum Term & Termination

6.1 Minimum Term

All packages are subject to a minimum 3-month term unless otherwise agreed in writing.

6.2 Termination After Minimum Term

Following the minimum term:

  • Either party may terminate with 30 days’ written notice.

  • Notice must be provided via email.

6.3 Early Termination

If the Client terminates before the end of the minimum term, remaining monthly fees for that period remain payable.

7. Client Responsibilities

The Client agrees to:

  • Maintain lawful data practices

  • Ensure they have lawful grounds to collect and process customer data

  • Maintain active subscriptions to required third-party software (e.g. CRM platforms)

  • Not misuse or attempt to reverse-engineer systems

The Client remains responsible for their own staff usage of systems.

8. Third-Party Platforms

Our systems may integrate with or rely upon third-party platforms such as:

  • HubSpot

  • Zapier

We are not responsible for:

  • Platform outages

  • Pricing changes

  • Policy changes

  • API limitations

Continued functionality may depend on third-party services.

9. Data Protection

9.1 Data Controller & Processor Roles

  • The Client is the Data Controller of their customer data.

  • We act as a Data Processor when processing client customer data.

  • We process such data solely to deliver agreed services.

9.2 Client Warranty

The Client warrants that:

  • They have lawful grounds to collect and process personal data.

  • They comply with UK GDPR and applicable data laws.

Further details are set out in our Privacy Policy.

10. Confidentiality

Both parties agree to keep confidential any sensitive business information disclosed during the engagement.

This obligation survives termination.

11. Intellectual Property

All automation systems, workflows, frameworks, templates, and methodologies remain our intellectual property.

The Client receives a non-transferable licence to use configured systems during the active service period.

Upon termination:

  • Access to proprietary systems may be revoked.

  • Custom configurations remain the Client’s operational data but not our underlying frameworks.

12. Performance Disclaimer

We do not guarantee:

  • Specific revenue increases

  • Specific booking volumes

  • Specific financial outcomes

Automation systems support operational efficiency but business performance depends on multiple external factors.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability shall not exceed the total fees paid in the preceding 6 months.

  • We are not liable for indirect or consequential losses, including loss of revenue or reputation.

Nothing in these Terms limits liability for:

  • Fraud

  • Death or personal injury caused by negligence

  • Any liability that cannot legally be excluded

14. Service Suspension

We may suspend services if:

  • Payments are overdue

  • The Client breaches these Terms

  • Continued service would breach applicable law

15. Force Majeure

We are not liable for delays caused by circumstances beyond our reasonable control, including:

  • Internet outages

  • Third-party platform failures

  • Government restrictions

  • Acts of God

16. Amendments

We may update these Terms from time to time.

Updated Terms will be published on our website with a revised effective date.

Continued use of services constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.