Our Services
Systems That Capture More Bookings & Protect Revenue 24/7
Every day, hospitality venues lose revenue quietly.
If your venue misses just 2 bookings per day at £30 average spend, that’s over £21,000 in lost revenue per year.
And most venues lose far more than that.
Missed calls.
Slow replies.
Unanswered DMs.
Back-and-forth booking messages.
No-shows.
Unfilled cancellations.
Not because the team doesn’t care — but because they’re busy running the floor.
We design and manage structured front-of-house automation systems that plug those leaks.
Each system is built to:
Respond instantly
Capture every enquiry
Reduce booking friction
Recover lost opportunities
Protect revenue 24/7
You start with the level of protection your venue needs — and scale as your enquiry volume grows.
Core Automation System
Stop Losing Bookings to Slow Responses
Best for: Independent cafés, pubs, and small restaurants handling enquiries manually.
Most independent venues lose 10–25% of potential bookings simply because they don’t respond fast enough.
This system closes that gap.
It ensures every enquiry is captured, acknowledged, and routed properly — even when your team is on shift.
What This System Does
24/7 AI Customer Assistant
Instantly answers common guest questions such as:
Opening times
Menu, dietary & allergen information
Location & parking details
Booking availability guidance
Reduces repetitive interruptions for staff.
Automated Booking & Enquiry Capture
Collects booking requests and enquiries with:
Date & time
Party size
Guest name & contact details
No scribbled notes. No forgotten DMs. No missed forms.
Single-Channel Website Enquiry Capture
Captures enquiries from one primary source and notifies staff for manual handling.
Missed Call Revenue Recovery
If a call goes unanswered, the guest automatically receives a message directing them to book or enquire digitally.
Out-of-Hours Revenue Protection Mode
Instead of guests calling back repeatedly, they are guided into structured enquiry capture.
Large Party & Event Enquiry Capture
Separate structured flow for higher-value bookings.
Ongoing FAQ Optimisation
We continuously refine responses based on real guest interactions.
Outcome
Fewer Missed enquiries
Faster guest response times
Reduced front-of-house interruptions
Clearer, more organised enquiry handling
Immediate revenue protection without hiring
Growth Automation System
Convert More Enquiries Into Confirmed Bookings
Best for: Venues with consistent enquiry volume that want fewer admin hours and more confirmed covers.
The Core system protects revenue.
The Growth system turns enquiries into confirmed covers — automatically.
It reduces friction between enquiry and confirmation — and eliminates unnecessary back-and-forth.
Everything in Core Automation System, plus:
AI Booking Qualification & Confirmation System
Captures booking requests and automates structured confirmation once availability is checked.
Guests receive fast, professional responses without manual typing.
Smart Booking Rules & Guardrails
Applies venue-specific rules to booking requests such as:
Party size limits
Peak-time controls
Special requirements
Prevents unworkable enquiries before they waste staff time.
Automated Follow-Ups & Status Updates
Confirms, suggests alternatives, or declines politely — Instantly.
No more message chains.
Centralised Multi-Channel Enquiry Inbox
All enquiries from multiple platforms are routed into one organised system.
No more switching between inboxes.
Abandoned Booking Recovery
Follows up with guests who start but don’t complete a booking.
Recovers revenue that would otherwise disappear.
Cancellation Slot Refill System
When a booking cancels, recent enquirers are automatically notified.
Turns lost covers into recovered revenue.
Customer Database & Booking History
Builds structured guest data for repeat bookings and future campaigns.
First-Time Guest Return Incentive
Automated post-visit incentive to drive second visits.
Outcome
Higher enquiry-to-booking conversion
Less manual back-and-forth
Fewer wasted admin hours
Faster confirmation times
Structures, organised front-of-house workflow
Measurable revenue recovery
Complete Front-of-House Automation System
Systemise Your Entire Guest Journey
Best for: High-volume restaurants, cafés, and pubs that want operational control without adding headcount.
At scale, small inefficiencies become large revenue losses.
This system connects every stage of the guest journey into one structured operational framework — from first enquiry to repeat visit.
Everything in Growth Automation System, plus:
Daily Booking Intelligence Summary
An automated report of:
New Bookings
Changes
Cancellations
Enquiry Volume
Clear Visibility without digging through platforms.
Pre-Visit Confirmation & No-Show Reduction
Automated reminders and confirmations before visits.
Reduces lost tables and last-minute gaps.
Pre-Arrival Upsell Automation
Sends structures offers such as:
Drinks packages
Set menus
Add-ons
Increases average spend per booking.
VIP & Returning Guest Recognition
Identifies high-value or repeat guests automatically so staff can prioritise experience.
Post-Visit Follow-Up & Review Requests
Automated review requests and return prompts.
Turns visits into repeat revenue
End-to-End Front-of-House Workflow Integration
Enquiries → bookings → confirmations → reminders → follow-ups → guest data — connected into one structured system.
Outcome
Maximum revenue capture across the guest journey
Fewer no-shows
Higher spend per table
More repeat visits
Reduced admin dependency
A fully systemised front-of-house operation
Which Package Is Right for You?
If you’re unsure which system fits your venue, we’ll review your enquiry volume, booking flow, and goals, then recommend the right solution.